SIT50116 Diploma of Travel and Tourism

Purpose:
The purpose of this Student Enrolment Agreement is to give you complete information about the SIT50116 - Diploma of Travel and Tourism Management course you are enrolling in with Academy for Tourism and Hospitality.

Procedure:
This agreement must be given to you prior to enrolment in this course (as per Standards for RTOs 2015). It is very important that, as the student, you read and understand all this information and that you are comfortable with the requirements of the course before your enrolment.

Please read this document carefully and sign, indicating that you fully understand this agreement.

1. Requirements of the SIT50116 - Diploma of Travel and Tourism Management

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

2. Entry Requirements

Entry requirements are:

  • Minimum age requirement: 17 years
    (Students under the age of 18 must complete a consent form)
  • LLN skills
  • IT skills
  • Ability to undertake learning at Diploma level

3. Mode of Delivery

This qualification can be completed face-to-face, online or blended (a combination of both face-to-face and online).

4. Student Entry Enrolment Procedure

The purpose of a Student Entry Enrolment Procedure is to ensure students are academically suited to the course they are enrolling in. As a part of this process you would have already:

  • Completed an Application form.
  • Attended an information Session with a Course Advisor either over the phone or at your chosen campus.
  • Completed a Student Enrolment Agreement (this document).

In addition to these steps you will be required to:

  • Complete a Pre-Enrolment Profile which includes basic Language, Literacy and Numeracy (LLN) Assessments.
  • Demonstrate required LLN competence by either:
    • Providing a copy of a Senior Secondary Certificate of Education that has been awarded to you, as the student, by an agency or authority or:
    • Completing a further assessment of Language, Literacy and Numeracy (LLN) to display adequate competence at or above Exit Level 3 in the Australian Core Skills Framework (ACSF) in both reading and numeracy.
    • Demonstrate the ability to complete a Diploma qualification.
  • Attend an orientation workshop if you are a campus-based student.
  • Complete a Request for VET FEE-HELP application if you are choosing to use VET FEE-HELP.

Details for this process can be found in The 7 step entry procedure at Academy for Tourism and Hospitality located on the Academy for Tourism and Hospitality website: www.ath.edu.au

The 7 Step entry procedure

5. Delivery Selection

You will now need to consider what mode of delivery you would like to use to complete your studies in this qualification. You will be able to select from the following:

  • Face-to-Face
  • Online
  • Blended (combination)

6. VET FEE-HELP and Course Payment Options

As a student you have the option of paying your course fees or applying for VET FEE-HELP assistance.

VET FEE-HELP

VET FEE-HELP (VFH) assistance is a loan from the Commonwealth which is available to eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. As a student, this loan:

  • will remain as a personal debt obligation and is expected to be repaid
  • may affect your take-home wage or salary until the debt is repaid
  • may affect the your borrowing capacity until the debt is repaid
  • will incur further Consumer Price Index (CPI) adjustments each year
  • is for the entire VET course of study, charged by cluster, unless some of the tuition fees are paid by you, the student.
  • does not have to be repaid until your income is above the minimum repayment threshold for compulsory repayment which is $54,126 for the 2015-16 income year.
  • will be deducted from your FEE-HELP limit which is the maximum loan amount you can borrow under FEE-HELP (and VET FEE-HELP) over your lifetime. This can be found in the VET FEE-HELP Information booklet.

To apply for a VET FEE-HELP loan:

  • You will need a tax file number (TFN)
  • A VET FEE-HELP assistance form will be sent to you to complete at the time of enrolment. Academy for Tourism & Hospitality cannot accept this form until 2 working days after your enrolment, if you choose to use VET FEE-HELP assistance. This form is to be submitted to be eligible for a VET FEE-HELP loan. Please ensure that you have read the VET FEE-HELP information for 2016 booklet.
  • You must be an Australian citizen, a New Zealand Special Category Visa holder or a permanent Humanitarian Visa holder who is resident in Australia for the duration of study.
  • There is no age restriction on VET FEE-HELP, however each course will have a minimum age requirement according to the RTOs policy.

Prior to applying for a VET FEE-HELP loan you may wish to seek independent financial advice.

Any Information about government assistance can be found at: By clicking here

More information about VET FEE-HELP can be found here.

PAYMENT AND/OR FEE FOR SERVICE ARRANGEMENTS

Payment is also available under Fee for Service (FFS) conditions or other arrangements, please contact your Course Advisor to obtain more details.

7. Course Costs

This diploma has 23 units of competency (see below) that are divided into three (3) clusters.

The VFH costs of this course are as follows:

  • Total course cost $16,500
  • 20% VFH loan fee is applied to this debt by the government
  • The first cluster has a cost of $5,500 in addition to the VFH loan fee
  • The second cluster has a cost of $5,500 in addition to the VFH loan fee
  • The third cluster has a cost of $5,500 in addition to the VFH loan fee

This diploma is broken down into three (3) clusters. Each cluster has a census date that must be at least 20% of the way through the study period (cluster). After each census date is passed a Commonwealth Assessment Notice (CAN) notice is sent to you outlining the feesthat have accrued.

The first census date in this Diploma is 37 days after commencement.

Students enrolling without VET FEE-HELP will not incur the 20% VFH loan fee and will only be charged the original cost of the course.

8. Cooling off period

Once you have enrolled you have up until your first census date as ‘A cooling off period’. This means you can withdraw from the course up until that first census date without incurring fees or charges.

9. Credit Transfer and RPL

Credit Transfer – if you have undertaken any studies previously, you may apply for credit transfer as soon as you are enrolled. An application for credit transfer should be submitted prior to the first census date to ensure you are not charged for those units.

Recognition of Prior Learning (RPL) – you can at any time apply for RPL whilst undertaking your study. Academy for Tourism & Hospitality has an RPL kit for this course and once enrolled your tutor can assist with your RPL application. There is no reduction of fees for the RPL of a unit, however it can shorten the overall length of your course.

10. Learner’s rights

Consumer Rights – As a provider Academy for Tourism & Hospitality is committed to abiding by the Australian Consumer Law. All practices, including our enrolment and marketing processes, are designed to ensure our conduct is in accordance and consistent to the standards set by Australian consumer law regulators. Academy for Tourism & Hospitality is dedicated to providing quality training in a manner that is ethical and fair. Consumer Rights details located here

11. Cancellation/Cancellation of your course

As a student you can withdraw from your course at any time. If you withdraw from a course or VET unit of study (cluster) on or before the published census date then you will not incur a debt for that VET unit of study. Any withdrawal after the published census date will incur a debt for that VET unit of study, however, special circumstances may apply where you can qualify for a VFH re-credit or a FFS refund (see section 13). Any request to withdraw must be submitted in writing.

Details for this process can be found in the Withdrawal Policy and Procedure located on the Academy for Tourism & Hospitality website: here.

12. Complaints and Appeals

If you have any complaints or concerns, please do not hesitate to bring it to our attention straight away.

Academy for Tourism and Hospitality is responsible for ensuring that all complaints are acknowledged and investigated. Details of this process can be found in the Complaints and Appeals Policy and Procedures located on the Academy for Tourism and Hospitality website:

Click here.

13. Re-crediting of VFH debt and FFS refunds

There are special circumstances where a student can apply for the re-credit of their VET FEE-HELP debt or a refund of their Fee for Service course fees.

Details for the application process can be found in the VET FEE-HELP Recrediting and review Policy and Procedure and the Fee for Service Refund Policy and Procedure, both located on the Academy for Tourism & Hospitality website: here.

More information can also be found on the study assist website or in the VET FEE-HELP information for 2015 booklet: Click here to download.

14. Technology Access

Academy for Tourism and Hospitality promotes the use of mobile technology as a learning tool for all of its programs, providing students with an easily accessible on-line platform to complete their studies, in particular access to mystudydesk.edu.au (My.Evocca), upload and download of assessments, recording of practical’s etc. We have an extensive library facility to ensure that our students have access to a suitable device which would be either an iPad or a laptop depending on the requirements of the program of study.

15. Pre-requisites

Not Applicable

16. Insurance

Academy for Tourism and Hospitality has and will maintain insurance to cover any event whereby Academy for Tourism and Hospitality or a third party delivering on our behalf can no longer provide services. This includes fee protection (i.e. refunds) and/or support to transition to another provider. This insurance is provided through the Australian Council for Private Education and Training (ACPET). Details can be found in the Statement of VET Tuition Assurance located on the Academy for Tourism and Hospitality website:

Click here

17. Training and Assessment

ACTE Pty Ltd is responsible for the quality of your Training and Assessment and welcomes any feedback from students.

18. Issuance of Qualifications

Academy for Tourism and Hospitality is responsible for issuing any Qualification and/or Statement of Attainment upon the completion of study.

19. Possible pathways after completing this qualification

After achieving this qualification candidates may undertake:

  • Further learning in vocational or higher education through Advanced Diploma and Degree qualifications in Tourism, Travel and other Business disciplines.

20. Skills required to complete this course

  • Accessing tourism opportunities for local communities
  • Packaging tourism products
  • Creating promotional displays and stands
  • Preparing and presenting tour commentaries or activities
  • Sourcing airfares for domestic flights
  • Interpreting financial information
  • Managing conflict
  • Managing quality customer services

21. USI

You will be required to have a Unique Student Identifier (USI) at the time of enrolment. This number links all of your nationally recognised learning records and qualifications within Australia.

To create a USI click here.

22. Study

To successfully achieve this qualification, you will have to undertake a range of study activities each week. These activities will include reading learning material and researching information to assist your learning.

This qualification will require a minimum commitment of 15 to 20 hours of study per week.

23. Study Location

Academy for Tourism and Hospitality provides a blended learning platform which allows you to study from home or to drop into one of our campuses which are situated in metropolitan areas where available. Our student portal allows you the flexibility of being able to access your learning resources from any device as long as you have an internet connection. Training is also provided online. Please go to our website to locate a campus near you.

24. Academy for Tourism and Hospitality’s SIT50116 - Diploma of Travel and Tourism Management structure

Each cluster contains units grouped into core study areas that are covered during the 18 month qualification.

The units that belong to each cluster of learning are outlined from section 25 onwards.

Each course has been packaged to provide you with a diverse set of units to support industry needs. From time to time Academy for Tourism and Hospitality may change your tutor or the campus in which your course is delivered.

25. Cluster 1

SITTIND001 - Source and use information on the tourism and travel industry

Nominal Hours: 25 hours*
Self-directed Learning: 10 hours
Tutor-Led Learning: 10 hours
Assessment: 5 hours

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.


SITTTSL004 - Provide advice on Australian destinations

Nominal Hours: 40 hours*
Self-directed Learning: 16 hours
Tutor-Led Learning: 16 hours
Assessment: 8 hours

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.


SITTPPD006 - Assess tourism opportunities for local communities

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to assess the costs and benefits of tourism development with or on behalf of local communities. It requires the ability to seek all relevant information about potential tourism developments, critically analyse that information and make it available for community consensus and decision.


SITXMGT002 - Establish and conduct business relationships

Nominal Hours: 60 hours*
Self-Directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.


SITTTSL011 - Source airfares for domestic flights

Nominal Hours: 35 hours*
Self-directed Learning: 14 hours
Tutor-Led Learning: 14 hours
Assessment: 7 hours

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.


SITXCCS002 - Provide visitor information

Nominal Hours: 35 hours*
Self-directed Learning: 14 hours
Tutor-Led Learning: 14 hours
Assessment: 7 hours

This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.


SITTTSL003 - Provide advice on international destinations

Nominal Hours: 45 hours*
Self-directed Learning: 18 hours
Tutor-Led Learning: 18 hours
Assessment: 9 hours

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.


26. Cluster 2

SITTTSL012 - Construct normal international airfares

Nominal Hours: 40 hours*
Self-directed Learning: 16 hours
Tutor-Led Learning: 16 hours
Assessment: 8 hours

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.


SITTTSL016 - Provide specialist advice on cruises

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.


BSBMKG501 - Identify and evaluate marketing opportunities

Nominal Hours: 70 hours
Self-directed Learning: 28 hours
Tutor-Led Learning: 28 hours
Assessment: 14 hours

This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations.


SITTGDE005 - Prepare and present tour commentaries or activities

Nominal Hours: 70 hours*
Self-directed Learning: 28 hours
Tutor-Led Learning: 28 hours
Assessment: 14 hours

This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.


SITXCCS007 - Enhance customer service experiences

Nominal Hours: 40 hours*
Self-directed Learning: 16 hours
Tutor-Led Learning: 16 hours
Assessment: 8 hours

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.


SITTPPD001 - Package tourism products

Nominal Hours: 25 hours*
Self-directed Learning: 10 hours
Tutor-Led Learning: 10 hours
Assessment: 5 hours

This unit describes the performance outcomes, skills and knowledge required to create, tailor and cost packages to meet the needs of particular markets or customers. This may include packages with complex itineraries or a wide range of products.


SITTTSL006 - Prepare quotations

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.


27. Cluster 3

SITXFIN002 - Interpret financial information

Nominal Hours: 60 hours*
Self-Directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.


SITXFIN003 - Manage finances within a budget

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.


SITXFIN004 - Prepare and monitor budgets

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.


SITXCCS008 - Develop and manage quality customer service practices

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.


BSBDIV501 - Manage diversity in the workplace

Nominal Hours: 60 hours
Self-Directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.


SITXHRM003 - Lead and manage people

Nominal Hours: 60 hours*
Self-Directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.


SITXWHS003 - Implement and monitor work health and safety practices

Nominal Hours: 30 hours*
Self-directed Learning: 12 hours
Tutor-Led Learning: 12 hours
Assessment: 6 hours

This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.


SITXCOM005 - Manage conflict

Nominal Hours: 20 hours*
Self-directed Learning: 8 hours
Tutor-Led Learning: 8 hours
Assessment: 4 hours

This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.


SITXMGT001 - Monitor work operations

Nominal Hours: 20 hours*
Self-directed Learning: 8 hours
Tutor-Led Learning: 8 hours
Assessment: 4 hours

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.


*nominal hours for these units are a guide only

28. Support Academy for Tourism and Hospitality Offers

Academy for Tourism and Hospitality offers a range of support to our students throughout their study. This includes educational and support services that as a student, you may need to assist you in course achievement. The following is an outline of the support Academy for Tourism and Hospitality gives each student:

  • A support plan that is developed upon completion of the enrolment process that outlines the type of support and strategies to be supplied and how the support plan will be monitored on a weekly basis.
  • The type of support the Academy can provide includes:
    • LLN support
    • Career coaching
    • Assistance for physical impairments
    • Assistive technology (e.g. text-to-speech)
    • Assistance in using technology (e.g. Microsoft Workshops)

There are no additional charges for this support.

29. Support the student would be required to source themselves.

Academy for Tourism and Hospitality cannot supply all the different types of support to assist a learner such as:

  • Counselling
  • Housing support
  • Financial advice
  • Legal support
  • Advocacy
  • Medical support

All these types of support would be at the student’s expense.

30. Vocational placement

Not applicable in this course.