CHC52015 Diploma of Community Services

Purpose:
The purpose of this Student Enrolment Agreement is to give you complete information about the CHC52015 - Diploma of Community Services course you are enrolling in with The Change Academy.

Procedure:
This agreement must be given to you prior to enrolment in this course (as per Standards for RTOs 2015). It is very important that, as the student, you read and understand all this information and that you are comfortable with the requirements of the course before your enrolment.

Please read this document carefully and sign, indicating that you fully understand this agreement.

1. Requirements of the CHC52015 - Diploma of Community Services

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

2. Entry Requirements

Entry requirements are:

  • Minimum age requirement: 18 years
  • LLN skills
  • IT skills
  • Ability to undertake learning at Diploma level
  • A Suitability for Working with Children Check and/or a National Criminal Record Check.

3. Mode of Delivery

This qualification can be completed face-to-face, online or blended (a combination of both face-to-face and online).

4. Student Entry Enrolment Procedure

The purpose of a Student Entry Enrolment Procedure is to ensure students are academically suited to the course they are enrolling in. As a part of this process you would have already:

  • Completed an Application form.
  • Attended an information Session with a Course Advisor either over the phone or at your chosen campus.
  • Completed a Student Enrolment Agreement (this document).

In addition to these steps you will be required to:

  • Complete a Pre-Enrolment Profile which includes basic Language, Literacy and Numeracy (LLN) Assessments.
  • Demonstrate required LLN competence by either:
    • Providing a copy of a Senior Secondary Certificate of Education that has been awarded to you, as the student, by an agency or authority or:
    • Completing a further assessment of Language, Literacy and Numeracy (LLN) to display adequate competence at or above Exit Level 3 in the Australian Core Skills Framework (ACSF) in both reading and numeracy.
    • Demonstrate the ability to complete a Diploma qualification.
  • Attend an orientation workshop if you are a campus-based student.
  • Complete a Request for VET FEE-HELP application if you are choosing to use VET FEE-HELP.

Details for this process can be found in The 7 step entry procedure at The Change Academy located on the The Change Academy website:

The 7 Step entry procedure

5. Delivery Selection

You will now need to consider what mode of delivery you would like to use to complete your studies in this qualification. You will be able to select from the following:

  • Face-to-Face
  • Online
  • Blended (combination)

6. VET FEE-HELP and Course Payment Options

As a student you have the option of paying your course fees or applying for VET FEE-HELP assistance.

VET FEE-HELP

VET FEE-HELP (VFH) assistance is a loan from the Commonwealth which is available to eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. As a student, this loan:

  • will remain as a personal debt obligation and is expected to be repaid
  • may affect your take-home wage or salary until the debt is repaid
  • may affect the your borrowing capacity until the debt is repaid
  • will incur further Consumer Price Index (CPI) adjustments each year
  • is for the entire VET course of study, charged by cluster, unless some of the tuition fees are paid by you, the student.
  • does not have to be repaid until your income is above the minimum repayment threshold for compulsory repayment which is $54,126 for the 2015-16 income year.
  • will be deducted from your FEE-HELP limit which is the maximum loan amount you can borrow under FEE-HELP (and VET FEE-HELP) over your lifetime. This can be found in the VET FEE-HELP Information booklet.

To apply for a VET FEE-HELP loan:

  • You will need a tax file number (TFN)
  • A VET FEE-HELP assistance form will be sent to you to complete at the time of enrolment. The Change Academy cannot accept this form until 2 working days after your enrolment, if you choose to use VET FEE-HELP assistance. This form is to be submitted to be eligible for a VET FEE-HELP loan. Please ensure that you have read the VET FEE-HELP information for 2016 booklet.
  • You must be an Australian citizen, a New Zealand Special Category Visa holder or a permanent Humanitarian Visa holder who is resident in Australia for the duration of study.
  • There is no age restriction on VET FEE-HELP, however each course will have a minimum age requirement according to the RTOs policy.

Prior to applying for a VET FEE-HELP loan you may wish to seek independent financial advice.

Any Information about government assistance can be found at: By clicking here

More information about VET FEE-HELP can be found here.

PAYMENT AND/OR FEE FOR SERVICE ARRANGEMENTS

Payment is also available under Fee for Service (FFS) conditions or other arrangements, please contact your Course Advisor to obtain more details.

7. Course Costs

This diploma has 8 units of competency (see below) that are divided into three (3) clusters.

The VFH costs of this course are as follows:

  • Total course cost $16,500
  • 20% VFH loan fee is applied to this debt by the government
  • The first cluster has a cost of $5,500 in addition to the VFH loan fee
  • The second cluster has a cost of $5,500 in addition to the VFH loan fee
  • The third cluster has a cost of $5,500 in addition to the VFH loan fee

This diploma is broken down into three (3) clusters. Each cluster has a census date that must be at least 20% of the way through the study period (cluster). After each census date is passed a Commonwealth Assessment Notice (CAN) notice is sent to you outlining the feesthat have accrued.

The first census date in this Diploma is 37 days after commencement.

Students enrolling without VET FEE-HELP will not incur the 20% VFH loan fee and will only be charged the original cost of the course.

8. Cooling off period

Once you have enrolled you have up until your first census date as ‘A cooling off period’. This means you can withdraw from the course up until that first census date without incurring fees or charges.

9. Credit Transfer and RPL

Credit Transfer – if you have undertaken any studies previously, you may apply for credit transfer as soon as you are enrolled. An application for credit transfer should be submitted prior to the first census date to ensure you are not charged for those units.

Recognition of Prior Learning (RPL) – you can at any time apply for RPL whilst undertaking your study. The Change Academy has an RPL kit for this course and once enrolled your tutor can assist with your RPL application. There is no reduction of fees for the RPL of a unit, however it can shorten the overall length of your course.

10. Learner’s rights

Consumer Rights – As a provider The Change Academy is committed to abiding by the Australian Consumer Law. All practices, including our enrolment and marketing processes, are designed to ensure our conduct is in accordance and consistent to the standards set by Australian consumer law regulators. The Change Academy is dedicated to providing quality training in a manner that is ethical and fair. Consumer Rights details located here

11. Cancellation of your course

As a student you can withdraw from your course at any time. If you withdraw from a course or VET unit of study (cluster) on or before the published census date then you will not incur a debt for that VET unit of study. Any withdrawal after the published census date will incur a debt for that VET unit of study, however, special circumstances may apply where you can qualify for a VFH re-credit or a FFS refund (see section 13). Any request to withdraw must be submitted in writing.

Details for this process can be found in the Withdrawal Policy and Procedure located on the The Change Academy website: here.

12. Complaints and Appeals

If you have any complaints or concerns, please do not hesitate to bring it to our attention straight away.

The Change Academy is responsible for ensuring that all complaints are acknowledged and investigated. Details of this process can be found in the Complaints and Appeals Policy and Procedures located on The Change Academy Website:

www.changeacademy.edu.au/polices-and-procedures

13. Re-crediting of VFH debt and FFS refunds

There are special circumstances where a student can apply for the re-credit of their VET FEE-HELP debt or a refund of their Fee for Service course fees.

Details for the application process can be found in the VET FEE-HELP Recrediting and review Policy and Procedure and the Fee for Service Refund Policy and Procedure, both located on the The Change Academy website: here.

More information can also be found on the study assist website or in the VET FEE-HELP information for 2015 booklet: Click here to download.

14. Technology Access

The Change Academy promotes the use of mobile technology as a learning tool for all of its programs, providing students with an easily accessible on-line platform to complete their studies, in particular access to mystudydesk.edu.au (my.evocca), upload and download of assessments, recording of practical’s etc.

15. Pre-requisites

Not Applicable

16. Insurance

The Change Academy has and will maintain insurance to cover any event whereby The Change Academy or a third party delivering on our behalf can no longer provide services. This includes fee protection (i.e. refunds) and/or support to transition to another provider. This insurance is provided through the Australian Council for Private Education and Training (ACPET). Details can be found in the Statement of VET Tuition Assurance located on the The Change Academy website:

Click here

17. Training and Assessment

ACTE Pty Ltd is responsible for the quality of your Training and Assessment and welcomes any feedback from students.

18. Issuance of Qualifications

The Change Academy is responsible for issuing any Qualification and/or Statement of Attainment upon the completion of study.

19. Possible pathways after completing this qualification

After achieving this qualification candidates may undertake:

  • A completed Diploma may support admission requirements to undergraduate courses in relevant qualifications at universities.
  • Career opportunities may include: Case Manager, Care Manager assisting clients in a range of aged, community and disability services.s

20. Skills required to complete this course

  • Working effectively with culturally diverse clients
  • Facilitating links with other services
  • Case management in a range of services including community services, aged care and disability services
  • Providing services to clients with complex needs

21. USI

You will be required to have a Unique Student Identifier (USI) at the time of enrolment. This number links all of your nationally recognised learning records and qualifications within Australia.

To create a USI click here.

22. Study

To successfully achieve this qualification, you will have to undertake a range of study activities each week. These activities will include reading learning material and researching information to assist your learning.

This qualification will require a minimum commitment of 15 to 20 hours of study per week.

23. Study Location

The Change Academy provides a blended learning platform which allows you to study from home or to drop into one of our campuses which are situated in metropolitan areas where available. Our student portal allows you the flexibility of being able to access your learning resources from any device as long as you have an internet connection. Training is also provided online. Please go to our website, www.changeacademy.edu.au to locate a campus near you.

24. The Change Academy’s CHC52015 - Diploma of Community Services structure

Each cluster contains units grouped into core study areas that are covered during the 18 month qualification.

The units that belong to each cluster of learning are outlined from section 25 onwards.

Each course has been packaged to provide you with a diverse set of units to support industry needs. From time to time The Change Academy may change your tutor or the campus in which your course is delivered.

25. Cluster 1

CHCDIV003 - Manage and promote diversity

Nominal Hours: 80 hours
Self-directed Learning: 32 hours
Tutor-Led Learning: 32 hours
Assessment: 16 hours

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.


CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety

Nominal Hours: 25 hours
Self-directed Learning: 10 hours
Tutor-Led Learning: 10 hours
Assessment: 5 hours

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.


CHCLEG003 - Manage legal and ethical compliance

Nominal Hours: 80 hours
Self-directed Learning: 32 hours
Tutor-Led Learning: 32 hours
Assessment: 16 hours

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.


CHCCOM003 - Develop workplace communication strategies

Nominal Hours: 100 hours
Self-directed Learning: 40 hours
Tutor-Led Learning: 40 hours
Assessment: 20 hours

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.


CHCPRP001 - Develop and maintain networks and collaborative partnerships

Nominal Hours: 80 hours
Self-directed Learning: 32 hours
Tutor-Led Learning: 32 hours
Assessment: 16 hours

This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

26. Cluster 2


CHCCCS007 - Develop and implement service programs

Nominal Hours: 100 hours
Self-directed Learning: 40 hours
Tutor-Led Learning: 40 hours
Assessment: 20 hours

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.


CHCMGT005 - Facilitate workplace debriefing and support processes

Nominal Hours: 120 hours
Self-directed Learning: 48 hours
Tutor-Led Learning: 48 hours
Assessment: 24 hours

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.


CHCPRP003 - Reflect on and improve own professional practice

Nominal Hours: 120 hours
Self-directed Learning: 48 hours
Tutor-Led Learning: 48 hours
Assessment: 24 hours

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.


HLTWHS004 - Manage work health and safety

Nominal Hours: 40 hours
Self-directed Learning: 16 hours
Tutor-Led Learning: 16 hours
Assessment: 8 hours

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.


CHCDEV002 - Analyse impacts of sociological factors on clients in community work and services

Nominal Hours: 100 hours
Self-directed Learning: 40 hours
Tutor-Led Learning: 40 hours
Assessment: 20 hours

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.


Vocational Placement is included in this Cluster


This course has two streams to choose from in Cluster 3.
Units conducted during Cluster 3 will depend on the stream chosen.


27. Cluster 3 - Management Stream


BSBWOR403 - Manage stress in the workplace

Nominal Hours: 60 hours
Self-directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.


CHCCSM006 - Provide case management supervision

Nominal Hours: 120 hours
Self-directed Learning: 48 hours
Tutor-Led Learning: 48 hours
Assessment: 24 hours

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.


BSBWOR502 - Lead and manage team effectiveness

Nominal Hours: 60 hours
Self-directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.


BSBPMG522 - Undertake project work

Nominal Hours: 60 hours
Self-directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.


CHCCCS019 - Recognise and respond to crisis situations

Nominal Hours: 45 hours
Self-directed Learning: 18 hours
Tutor-Led Learning: 18 hours
Assessment: 9 hours

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.


BSBLDR501 - Develop and use emotional intelligence

Nominal Hours: 60 hours
Self-directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

28. Cluster 3 - Case Management Stream


BSBWOR403 - Manage stress in the workplace

Nominal Hours: 60 hours
Self-directed Learning: 24 hours
Tutor-Led Learning: 24 hours
Assessment: 12 hours

This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.


CHCCSM005 - Develop, facilitate and review all aspects of case management

Nominal Hours: 75 hours
Self-directed Learning: 30 hours
Tutor-Led Learning: 30 hours
Assessment: 15 hours

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.


CHCCSM004 - Coordinate complex case requirements

Nominal Hours: 75 hours
Self-directed Learning: 30 hours
Tutor-Led Learning: 30 hours
Assessment: 15 hours

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.


CHCCCS004 - Assess co-existing needs

Nominal Hours: 80 hours
Self-directed Learning: 32 hours
Tutor-Led Learning: 32 hours
Assessment: 16 hours

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.


CHCCSM006 - Provide case management supervision

Nominal Hours: 120 hours
Self-directed Learning: 48 hours
Tutor-Led Learning: 48 hours
Assessment: 24 hours

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.


CHCCCS019 - Recognise and respond to crisis situations

Nominal Hours: 45 hours
Self-directed Learning: 18 hours
Tutor-Led Learning: 18 hours
Assessment: 9 hours

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

29. Support The Change Academy Offers

The Change Academy offers a range of support to our students throughout their study. This includes educational and support services that as a student, you may need to assist you in course achievement. The following is an outline of the support EVOCCA gives each student:

  • A support plan that is developed upon completion of the enrolment process that outlines the type of support and strategies to be supplied and how the support plan will be monitored on a weekly basis.
  • The type of support The Change Academy can provide includes:
    • LLN support
    • Career coaching
    • Assistance for physical impairments
    • Assistive technology (e.g. text-to-speech)
    • Assistance in using technology (e.g. Microsoft Workshops)

There are no additional charges for this support.

30. Support The Change Academy Offers

The Change Academy offers a range of support to our students throughout their study. This includes educational and support services that as a student, you may need to assist you in course achievement. The following is an outline of the support The Change Academy gives each student:

  • An Individual Learning Plan (ILP) is a plan that is developed upon completion of the enrolment process. This plan outlines the type of support and strategies to be supplied and includes how the plan will be monitored on a weekly basis.
  • The type of support The Change Academy can provide includes:
    • LLN support
    • Career coaching
    • Assistance for physical impairments
    • Assistive technology (e.g. text-to-speech)
    • Assistance in using technology (e.g. Microsoft Workshops)
    • Vocational Placement (where applicable)

There are no additional charges for this support.

31. Support the student would be required to source themselves.

The Change Academy cannot supply all the different types of support to assist a learner such as:

  • Counselling
  • Housing support
  • Financial advice
  • Legal support
  • Advocacy
  • Medical support

All these types of support would be at the student’s expense.

30. Vocational placement

Not applicable in this course.